At Kiddoo, we aim to make your shopping experience simple, convenient, and reliable. We carefully prepare every order and work with trusted delivery partners to ensure your products reach you safely and on time.
Delivery Areas
We currently deliver orders across the United Arab Emirates (UAE).
Delivery availability may vary depending on the product, delivery address, and location.
Delivery Time
Orders are normally delivered within:
Dubai: 1–2 business days
Abu Dhabi: 1–3 business days
Sharjah: 1–2 business days
Ajman: 1–2 business days
Umm Al Quwain: 1–3 business days
Ras Al Khaimah: 1–3 business days
Fujairah: 1–3 business days
Delivery times are estimates and may vary during weekends, public holidays, promotional periods, or due to circumstances outside our control.
Order Processing
Orders are normally processed within 1 business day after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you may receive delivery or tracking information where available.
Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before you complete your order.
From time to time, Kiddoo may offer free delivery promotions or special delivery rates.
Delivery Attempts
Our delivery partner may contact you using the phone number provided with your order.
Please make sure that:
Your delivery address is complete and accurate.
Your phone number is active and reachable.
Someone is available to receive the order.
If delivery cannot be completed because the customer is unavailable or the provided address/contact information is incorrect, additional delivery arrangements or charges may apply.
Delayed Deliveries
While we work to meet the estimated delivery times, delays may occasionally occur due to:
Public holidays
Severe weather conditions
High order volumes
Incorrect or incomplete delivery information
Courier or transportation issues
Circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team and we will assist you.
Damaged Packages
Please inspect your package when you receive it.
If your package appears damaged or the product has been damaged during delivery, please contact us as soon as possible with your order details and clear photographs of the package/product.
Our team will review the issue and assist you according to our applicable return and refund policy.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order number and relevant details.
We will investigate the issue and provide an appropriate resolution.
Changing Your Delivery Address
If you need to change your delivery address, please contact us as soon as possible after placing your order.
Once an order has been dispatched, we may not be able to change the delivery address.
Contact Us
If you have any questions regarding your delivery, please contact our customer support team.
Please provide your order number when contacting us so that we can assist you more quickly.
